People Say The Nicest Things...
Anna , I apologize for not having returned you before. Use this little email and only now read your message. Our stay at Liverpool was magical and the Hard Days Night charmed the whole group of friends. Extraordinary customer service from all the staff. Very kind of all, attention to detail, efficiency and courtesy. It was unforgettable. The Hotel is magnificent! Surprised us positively and exceeded all expectations of the group. I want to thank the Up Grade I received from you for a superior room. It was great! At times our group was somewhat noisy, for which I apologize if caused some inconvenience to other guests. But they were all euphoric because they are in Liverpool, enjoying the Beatles, and vibrating with the Hard Days Night, I repeat, was extraordinary. All my friends were fans of the hotel and Liverpool. Unfortunately I could not know him personally, but I want to thank all their attention with our stay. everything was perfect. Back to Liverpool for sure and I am staying with you again, possibly in 2015 or 2016, Beatles Week . Only this time I intend to spend one week and know everything calmly. It was all very busy because we only had two days to enjoy the city. Thank you for everything Eduardo Falcão
Thank you so much to all of the staff involved in making Friday a venue uccess. The and food were some of the best I have come across recently in the city! The Chef, Duty managers, Bar and waiting on staff were an absolute credit to the hotel! I know first-hand how hard it can be but every single one of them still had a smile at 2am! Please pass on these comments to the GM because you all really do deserve the praise! Have a great Christmas and I will definitely be in touch should we require anything else. Alison
Hi Marion, I just would like to thank you for your help and support whilst we organised Louise's hen evening. It was seamless, the staff have been amazing and Daniel was fantastic at the cocktail class. I couldn't of done this without your help .You are a credit to the company thank you so much for making Louise's hen night a success .Clare
The reunion was amazing. Everyone had a superb time and not one complaint. A testimony to you and your team.
May I make a special commendation on Rachael's support and actions that day. She was absolutely brilliant and despite many issues developing outside of our event devoted considerable personal time to us. She seemed to be everywhere and couldn't have been more helpful. Please, convey all of our thanks to her.
On a personal note, I cannot thank you enough for making mine and Eileen's day very special indeed. The John Lennon suite is out of this world and the views brilliant from the balcony whilst sipping Proseco! Either of these kindnesses would have made our day but both - well I couldn't believe it. Certainly gained me mega brownie points with my better half. I don't know what more to say but thanks yet it seems so inadequate for such generosity. However it is heartfelt and your kindness will never be forgotten. You and your team do the Hard Days Night Hotel proud and it will always be tops for us.
I should like to pop in sometime to thank you and Rachael face to face so if you could let me know when you both might be available for 5 minutes or so I would appreciate it.
With all my best wishes and eternal gratitude,
We spent 6 nights in this absolutely charming Beatles theme hotel. During our stay we were met with only kindness from a very service minded staff. Both at the reception and at the restaurant. In this connection we can't help mentioning Mariana at the reception, Jade, Leigh, Georgia and Kay in the dinner restaurant. Last but not least fantastic Jimmy at the breakfast buffet, who sent us out on our daily trips with our coffein level high and a smile upon our faces. Kind regards - Mariana Silva
Hi Marian I'd like to pass on my thanks to Daniel and Rachel who were a fantastic help on Friday. They delivered outstanding service, were professional and helpful and always greeted my delegates with a smile (from experience this is hard to come by!) Many thanks for an excellent venue, value for money and a warm welcome. I shall definitely be using you as my venue of choice for the Liverpool area in the future and would highly recommend HDNH to my fellow business owners. Have a wonderful Christmas, Chris -Director