Morning Marian, Just a note to say “thank you” very much for sorting the event yesterday. As I said before, it’s a fantastic venue and the staff were excellent, friendly and professional – nothing was too much trouble.
I apologised for getting in the way of the lady cleaning our room and she just replied – no problem, I will work around you! Lee, was fabulous, always on hand, never got flustered even with all our requests, he even rustled up a pot of tea when I asked him if he could help at 7.30 in the morning (we were desperate!)
When we asked the guy on reception for some photocopying – they just did it. Can you pass on a massive “thanks” to them all please – they are a credit to your hotel. Can you also thank the catering staff, the food was delicious and plenty of it – it soon went!
I was impressed with the attention to detail. The pieces of fruit on top of the pastries made the food look extra special and even the way the cutlery was positioned in a tray on the lunch table instead of just left in a pile. It just gave it that extra touch. And of course – thanks, to yourself. Always efficient, helpful, professional and accommodating. You guys made the day a success and I wouldn’t hesitate to recommend HDN to any other teams looking for a venue. Our guest speaker from IBM is a big Beatles fan and he said he would definitely be coming back to stay with his wife!
My boss Dene and his managers are having a meeting this afternoon to review the event. I will let you know if there is any feedback regarding the hotel.
My kindest regards, Barbara
Would just like to give you all a massive THANK YOU you made our wedding so very very special! Rachel and Marian I can't even begin to tell you how grateful we are for the amazing surprise you gave us, it was a dream come true! Rachel & Dan you worked so hard keeping everyone in order and everything on track! You are all massive credit to the hotel ! I'm so thankful to you all we could not have asked for anything better. After our honeymoon we would like to pop in an say a thank you. All our love Cathy & Alan
P.s Rachel hope we weren't to tiering for you xxxx Cathy
I can't believe it's almost 2 months since our wedding. I'm so sorry it's taken so long to reply. We had an amazing day and thank you and the team so much for making it so special. We couldn't have asked for anything more. My guests still comment on how good the food was!!! And a lot of it too. We recently got out photos back so are planning to send out thank you cards on the next month or so. Thank you again, you made the whole experience a complete pleasure. Lisa & Sam x
I have been meaning to email you myself, but what with going back to work after the wedding and then being in Thailand for two weeks, its been difficult to find the time, We both can not thank you and all the staff at the hotel enough!!! From all the preparation to the actual day, we had nothing to worry about. Everything went so smoothly and we had complete confidence in all of the team to deliver a truly fantastic day due to the high standard of professionalism. Our guests absolutely loved the hotel (who wouldn't!!) and they loved Liverpool too- many saying they would be back to visit!!!
I have nothing negative to say about you or the rest of the team- you are all lovely people and couldn't do enough for us. We feel so privileged to have had our wedding at the hotel and along with staying in the Lennon suit, made it an experience we will treasure forever! Please can you pass on our thanks to Charlene and everyone else who helped make our day so perfect! Kindest regards .Lynsey and Mark
Brilliant service ... My husband and I had the privilege to stay with you on the 26th & 27th February and couldn't have wished for any better. Every member of staff that we came into contact with were polite , friendly and very helpful towards us . A very special thanks to Jimmy , Bethany , Jamie and night security as they went above and beyond expectation. Our stay was extra special for us as I found myself being declared as disabled within the last year and it made all the hardship disappear for a few days . We will definitely be returning and can't wait to see everyone again . Many thanks. Colette & Graham
We're so pleased we held our wedding at Hard Days Night Hotel , we absolutely loved every minute of the day and want to do it all again! The staff serving and setting everything up were wonderful , friendly and polite . The service from yourself , Rachel and the hotel in general was fantastic from start to finish and thank you again for our room upgrade, it was genuninely unexpected and such a lovely bonus to our special day . Charlotte & Shaun